Sales pipeline management
Sales pipeline
Create your stages, start from ready made COD templates, then move every order through follow ups, confirmation by call, shipping, delivery and returns. Each stage can trigger an action, feed your KPIs and keep your funnel readable.
Every stage can trigger the next action
Build your pipeline once. Sendocki moves orders, sends messages, updates stock and tracks delivery at the right stage.
Ready to use COD stages
Start from a pipeline built for cash on delivery: new order, follow ups, to confirm, confirmed, preparing, shipped, delivered, returned, cancelled. Rename and reorder to fit how you work.
- COD template out of the box
- Rename and reorder stages
- One clear view of every order
Follow ups and automations per stage
When an order reaches a stage, Sendocki can send a WhatsApp, wait a delay, follow up or move the order based on the reply.
- WhatsApp and follow ups per stage
- Move on the customer reply
- Route blocked orders to a human
Stock, commissions and segmentation
A stage can also update stock, calculate an agent commission, flag a loyal or COD risk customer, or feed a CRM segment.
- Update stock at the right stage
- Commission on confirmation
- Flag loyal or COD risk customers
Carrier status flows back in
When the carrier delivers, returns or blocks an order, Sendocki moves it to the matching stage, so your pipeline and your KPIs stay true.
- Delivery status syncs the stage
- Returns come back into the workflow
- Cleaner delivery and return KPIs
What merchants say
Order management that runs itself
I finally see where orders get stuck
Before, lost orders just disappeared somewhere. Now every order sits in a clear stage and I can see exactly where the pipeline jams. Nothing slips through anymore.
They build with you. Not just for you.
What surprised me most was the team. I flagged a problem one evening, and by the next morning they'd already taken my feedback into account. You feel they genuinely want you to succeed — not just pay the subscription.
Good to know
Your questions, answered
Everything you need to know before you build your first pipeline.
Do I have to build my pipeline from scratch?
No. Start from a ready-made COD template, new order, follow-ups, confirmation, shipment, delivery, return and cancellation, then adjust it. You rename, add or remove stages instead of designing a flow from a blank page.
Can I customize the stages to match how I work?
Yes. Add, rename, reorder or remove stages freely. The pipeline follows your real process, not a fixed template, and you can run different pipelines for different products or channels.
What does a stage triggering an action actually mean?
When an order enters a stage, Sendocki can send a message, wait a delay, follow up, move it on the customer reply, calculate a commission, update stock or feed a CRM segment. The stage does the work, not you.
Will it get messy as I add more stages?
No. Each order sits in exactly one stage, and you see counts, blocked orders and movement at a glance. More stages means more clarity on where orders get stuck, not more chaos.
Is this for me if I only ship 10 to 20 orders a day?
Yes. The free plan is built exactly for that, 30 parcels per month, 0 MAD, no credit card. You do not need to be big to work professionally. Start, test, and upgrade when your volume justifies it.
Concretely, how do I get started?
Create your free account. Connect your store or import your orders. Choose a pipeline template. And ship. Under 5 minutes from start to first processed order.
Take control of every order
Build your pipeline in minutes, let each stage do the work and never lose an order again.