Privacy Policy

1. Introduction

At Sendocki, we respect your privacy and are committed to protecting the information processed when you use our website, platform and services. This policy explains, in a simple way, what information we may collect, how we use it, who we may share it with, and how you can contact us about privacy.

Sendocki is operated by: Sendocki Technologies SARL AU, a limited liability company registered in Morocco. Address: Boulevard 30 Juillet, Résidence Champs du Printemps, GH1 IMM F, 5th floor, Office No. 15, Sidi Moumen, Casablanca, Morocco. Email: [email protected]

By using Sendocki, you acknowledge that you have read and understood this policy.

2. Information We May Collect

We may collect or process certain information necessary to operate Sendocki and provide our services, including:

Account information: name, email address, phone number, company or store name.

Usage information: how you use the website or platform, device, browser, IP address and certain technical logs.

Subscription and billing information: selected plan, invoices, payment status and information needed to manage the account.

Contact information: messages, support requests, feedback or questions you send us.

Service-related information: data you add or process inside Sendocki when using the platform. We do not request more information than we need to operate, improve and secure the service.

3. How We Use Information

We use the information we process to: create your account and operate the service, allow you to use Sendocki features, manage subscription, billing and support, improve platform performance and user experience, protect accounts and prevent unauthorized access, send important service-related notifications, communicate with you about support, updates or requests you send us, and comply with legal and regulatory obligations when applicable.

We do not sell your personal data to third parties.

4. Your Customers' Data

When you use Sendocki to manage your business, you may add or process information relating to your customers, such as order, communication or delivery information. This data belongs to you and is connected to your business activity.

Sendocki does not use your customers' data to build its own commercial database and does not sell it to third parties. We use this data only to operate the service you requested, for example to organize orders, facilitate communication, follow operations, display indicators or provide technical support.

You are responsible for ensuring that your use of this data complies with the laws and obligations applicable to your business.

5. Sharing Information with Service Providers

We may use trusted service providers to help us operate Sendocki, for example hosting, databases, email, support, analytics, payment or technical integrations. We only share information to the extent necessary to provide, operate or secure the service.

Some features may be linked to external services such as Meta, WhatsApp, e-commerce platforms or carriers. When you use these integrations, certain data may also be subject to the terms and policies of those services.

5.1 Data Hosting and Location

Sendocki may use hosting, infrastructure and technical service providers located in Morocco or abroad to provide, secure and improve the platform. When certain data is hosted or processed outside Morocco, Sendocki takes reasonable measures to protect that data and comply with applicable personal data protection obligations. We aim to work with trusted service providers and limit access to information to what is necessary to provide the service.

6. Cookies

The Sendocki website may use cookies and similar technologies to: make the website work properly, remember certain preferences such as language, understand website usage, improve performance and experience, and measure campaigns or visits when needed. You can manage cookies through your browser settings or through a consent tool when available. For more information, you can refer to our Cookie Policy.

7. Retention and Protection of Information

We retain information only for as long as necessary to provide the service, manage the account, comply with legal obligations, resolve issues, or protect the rights of Sendocki and its users. We apply reasonable technical and organizational measures to protect information against unauthorized access, loss, modification or misuse.

However, no electronic system or online service can guarantee absolute security at 100%. You must also protect your account, avoid sharing your login credentials, and manage your team's access carefully.

8. Your Rights

Depending on applicable laws, you may request: access to some of your personal data, correction of inaccurate information, deletion of certain data when possible, objection to certain processing activities, and unsubscribe from marketing communications.

If your request concerns the data of an end customer of a merchant using Sendocki, the merchant may be the most appropriate contact, as this data is linked to their business activity. You can contact us using the email address listed at the end of this policy.

9. Marketing Communications

We may sometimes send you Sendocki updates, educational content, product news or offers related to our services. You can unsubscribe from marketing communications at any time when the unsubscribe option is available. We may continue to send necessary non-marketing messages, such as account, billing, security or important service change notifications.

10. Children's Privacy

Sendocki is not intended for children or persons under eighteen (18) years old. We do not knowingly collect personal data from children. If we discover that data relating to a minor has been collected without an appropriate basis, we will take the necessary steps to delete or disable it where possible.

11. Changes to This Policy

We may update this Privacy Policy from time to time for legal, technical or operational reasons. If we make important changes, we will seek to inform users through the website, the application, email or any appropriate means. The last updated date will always be displayed at the top of this page.