Sendocki is a COD operations and growth platform built for Moroccan merchants. It centralizes order management, delivery tracking, WhatsApp communication, and team coordination in one place — no technical skills required.

Yes. Whether you ship 10 or 500 orders a day, Sendocki adapts to your volume. The free plan lets you start without any commitment.

No. Sendocki is designed to be intuitive from day one. Our onboarding guides you step by step, and our support team is available to help at no extra cost.

Your account is created in under 2 minutes. For a fully operational setup (team, store, carrier, WhatsApp), count about 1 to 2 hours the first time.

No — Sendocki makes your team more efficient. Your agents confirm orders faster, your managers track deliveries in real time, and everyone works from one shared space.

Yes. You can import your existing customers via CSV or Excel. For orders from another tool, contact our support team — we offer assisted manual imports during migration.

Sendocki runs on a per-shipment commission model. You pay only on delivered orders — nothing on returns or cancellations. See the Pricing page for each plan's details.

Yes. You can upgrade or downgrade at any time, directly from your account settings. Changes take effect immediately.

The free plan is your trial. No credit card required, no time limit — just start and upgrade when you're ready.

A billed shipment is an order that reaches delivered status. Returns and undelivered orders are never charged.

Yes. You can connect a Google Sheets as your store source, which is perfect for sellers who don’t use a platform. Your orders come in automatically.

Sendocki connects to the main e-commerce platforms (Shopify, YouCan, WooCommerce…) and local carriers like Sendit. New integrations are added regularly based on merchant demand.

Sendocki is the only platform built specifically for COD merchants in Morocco: native call center, WhatsApp automation, real-time delivery tracking, commissions, and analytics — all in one place, without stitching multiple tools together.

Yes — Sendocki uses the WhatsApp Business API (not the regular WhatsApp Business app). Setup is guided step by step in onboarding. You’ll need a dedicated phone number and a Facebook Business Manager account.

100%. COD is not an afterthought in Sendocki — it’s the core. Everything from order confirmation flows to return tracking and cash collection is designed for the cash-on-delivery reality.

Sendocki syncs with your carriers and updates each order’s delivery status automatically. You get a live view of what’s in transit, delivered, or returned — no manual tracking needed.

Your confirmation agents work from a dedicated call center interface — they see pending orders, call customers directly from the platform, and confirm or reschedule in one click. No copy-pasting between tools.

Yes. Sendocki tracks every returned package until it’s physically back in your stock. You see how many days each parcel has been in transit and confirm reception directly in the platform.

Yes. You can assign orders to specific agents and restrict visibility so each person only sees what’s theirs. This avoids confusion on high-volume teams.

Through smart confirmation (filtering risky orders before shipping), WhatsApp automation (reminders before delivery), customer risk segmentation (identifying repeat returners), and real-time tracking (catching problems early).

Yes. Sendocki uses HTTPS encryption for all exchanges, hashed passwords (never stored in plain text), regular backups, and hosting on certified infrastructure (Azure).

Yes. Sendocki acts as a data processor for your customer data, in compliance with Morocco’s Law 09-08 (CNDP). Processing records and compliance documentation are available on request.

Only authorized members of our technical team, for operational reasons (maintenance, support, debugging at your request). No commercial access to your customer data.

Your data remains accessible for 30 days after cancellation so you can export it. After that, it is permanently deleted. You can request immediate deletion at any time by contacting support.

By email at [email protected] (reply within 24 business hours) or directly via WhatsApp for faster responses. Support is included in all plans, including the free one.

Yes. You can invite agents, managers, or viewers depending on your plan. Each member has a role with specific permissions. The number of members depends on your plan.

You can cancel at any time with no commitment. Your access continues until the end of the paid period. Your data stays available for 30 days so you can export it before permanent deletion.

Yes. Support is included in all plans, even the free one. Our team is also available during your initial onboarding at no extra cost.