Customer CRM
Customer CRM
Every order, conversation, note, delivery or return enriches the customer profile. Sendocki helps you recognize new customers, loyal customers, VIPs and risk profiles before deciding what to do next.
A customer CRM that builds itself from your orders
Sendocki classifies your customers automatically from their order history: delivered orders, returns, total spent, number of orders and pipeline stages. No spreadsheet, no manual list.
Segments that build themselves
Every customer lands in the right group automatically, based on what they actually do with your orders.
- New, loyal and VIP customers
- Inactive customers to re-engage
- COD risk and blacklisted profiles
Simple rules you configure
You set the criteria that define each segment, adapted to your business. Save once and every customer is recalculated.
- 3 delivered orders become a loyal customer
- More than 2000 MAD spent becomes a VIP
- 1 delivered and 2 returned becomes COD risk
Better decisions before you confirm
Open the customer profile before the call. Your team sees the segment and the return history, then adapts the approach to the right profile.
- See the profile before confirming
- Know the return history before every call
- Get an alert when a blacklisted customer orders
They know their customers
Sellers who finally recognize every customer
I finally know who my best customers are
Sendocki shows me who buys again, who keeps returning parcels and who is worth a real follow-up. I stopped treating every customer the same.
I discovered automation, and it is easy
With Sendocki I discovered automation. I used to think it was very hard, and I saw other platforms offering something complicated. Here I found it simple and easy.
Good to know
Questions before you start
Everything you want to know about your customer base and getting set up.
Do I have to build my customer list by hand?
No. Your CRM fills itself from real activity: every order, conversation, delivery and return feeds a customer profile automatically. You start with a base that is already there, not an empty spreadsheet.
Where does the customer data come from?
From what already happens in Sendocki: orders, WhatsApp conversations, calls and delivery outcomes. Each profile shows total spent, order history, returns and last contact, with nothing to enter by hand.
Can I segment customers without being technical?
Yes. Build a segment from plain conditions: number of delivered orders, returns, total spent or city. Customers move in and out of segments on their own as their behavior changes, and you can act on a segment right away.
Will my team see a customer's risk before confirming?
Yes. On every order, the customer profile shows whether they are new, loyal, VIP, inactive or a COD risk, with their returns history, so your team adapts the call before confirming instead of guessing.
Is this for me if I only ship 10 to 20 orders a day?
Yes. The free plan is built exactly for that, 30 parcels per month, 0 MAD, no credit card. You do not need to be big to work professionally. Start, test, and upgrade when your volume justifies it.
Concretely, how do I get started?
Create your free account. Connect your store or import your orders. Choose a pipeline template. And ship. Under 5 minutes from start to first processed order.
Turn your orders into a customer base that works for you
Start free and let Sendocki segment your customers automatically, so you confirm smarter and retain longer.