COD Order Automation in Morocco | How It Works (4 Steps) — Sendocki

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Step by step

How does Sendocki work?

Connect your store, WhatsApp and carrier, and run your whole COD pipeline from one workspace. Confirm faster, cut returns and keep your customers coming back.

  • Free plan
  • 30 shipments to start
  • No credit card
  • Connect
  • Organize
  • Automate
  • Measure
  • Grow

Organize and take control of your COD pipeline.

Start for free, receive unlimited orders, and adapt your stages, order processing and cancellation reasons to the way your business works. Sendocki helps you organize your work before you automate.

Free plan to start

Start without a credit card. Your Sendocki workspace is ready to receive, organize and process your first orders.

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Unlimited orders

Free

You can receive as many orders as you want. An order starts counting only when it becomes a shipment.

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COD pipeline ready to adapt

Start from a COD template or create your own stages: new order, follow-up, confirmation, preparation, shipment, delivery, return and cancellation.

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Clearer loss reasons

Add return or cancellation reasons to understand why an order leaves the funnel: customer absent, wrong address, refusal, price, delay or another reason.

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Your pipeline becomes the base of your operations, automations and KPIs.

Connect Sendocki to what you already use.

Your store keeps selling. Your WhatsApp keeps receiving customers. Your carrier keeps delivering. Sendocki connects everything into one workflow.

Connect your store

Connect Shopify, YouCan, WooCommerce, WordPress, LightFunnel, Salla or your order source. New orders arrive directly in Sendocki.

  • Orders arrive in real time
  • No manual import needed
  • Works with Shopify, YouCan, WooCommerce and more

Connect WhatsApp Business

Centralize conversations, adapt ready-made templates, submit them for Meta approval, then use them to confirm, follow up and track customers.

  • Centralize all customer conversations
  • Use Meta-approved templates
  • Confirm, follow up and track from one place

Connect your carrier

Connect your delivery company to ship with one button, request pickup, retrieve tracking numbers and follow statuses inside your pipeline.

  • Ship with one click
  • Tracking numbers retrieved automatically
  • Follow delivery statuses in your pipeline

Keep everything in one place

Order, customer, conversation, carrier, status, notes and history stay connected. Your team no longer works across separated tools.

  • One workspace for your whole team
  • Full order and customer history
  • No more switching between tools
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Automate the routine. Keep important cases visible.

With Sendocki, you create simple rules linked to your order stages. No complicated workflows needed.

Pre-confirm automatically

When an order enters a stage, Sendocki can wait for the right delay, send a WhatsApp message and move the order based on the customer's response.

One rule, running for every order

Build a simple rule once. Sendocki handles the timing, the message and the next step. Automatically.

  • Start flows from real-time events
  • No manual actions needed
  • Instant reaction to customer behavior
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While you sleep, Sendocki can already prepare your day: confirmed orders, orders to follow up, orders to call and orders ready to ship.

Track what moves, what blocks and what truly pays.

Sendocki does not stop at shipment. It helps you understand results, track cashflow and turn delivered customers into your next sales opportunities.

Measure your operations

Track orders by stage, confirmation rate, delivery rate, return rate, cancellation rate, team performance and products needing attention.

Read your COD cashflow

In COD, a delivered order does not mean the money is already available. Sendocki helps you track expected cash, collected cash, blocked cash, return fees, commissions and real margin.

Understand billing

Orders are unlimited. You pay according to your plan when an order becomes a shipment. A received or confirmed order does not count as a shipment until it is shipped.

  • Order received ≠ billed
  • Order confirmed ≠ necessarily billed
  • Order shipped = counted

Activate growth

Delivered customers do not disappear. You can segment them, ask for a review, send an offer, launch a WhatsApp campaign and measure orders created after follow-up.

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Testimonials

They run their COD on Sendocki

My pipeline moves while I sleep

I set the follow-up rules once. Now orders confirm, chase the no-replies and change stage on their own. I open Sendocki in the morning and half the work is already done.

Hamza E.
Hamza E. Home goods · Tangier · Team of 3

My store and carrier finally talk to each other

Orders land in Sendocki on their own and I ship in one click. I stopped copying the same order into three different tools.

Omar L.
Omar L. Electronics · Casablanca · Shopify + Sendit

Good to know

Questions about Sendocki

Everything you need to know before you get started.

Concretely, how do I get started?

Create your free account. Connect your store or import your orders. Choose a pipeline template. And ship. Under 5 minutes from start to first processed order.

Does it work without Shopify?

Yes. Sendocki works with Shopify, YouCan, WooCommerce, Lightfunnel, Salla and Google Sheets, plus manually if you sell on Instagram or WhatsApp directly. You can create manual orders in seconds.

Is Sendocki really free?

Yes, you can start for free. You only pay on delivered orders: no delivery, no fees. You start at 0 MAD and you upgrade only when your volume justifies it.

Do I have to change how I work to use it?

No. You keep the view that already fits how you work: a Kanban board, a spreadsheet-style table, or a call queue. Sendocki adds customer context, history and one-click shipping on top of how you already confirm, without imposing a new process.

What can I actually automate?

Confirmation, no-reply follow-ups, status changes from a clicked button, shipment after confirmation and delivery updates, plus post-delivery reviews, promo codes, win-back and campaigns. If it follows a rule, you can automate it.

Does it replace my team?

It makes them more efficient. They only handle real orders, Sendocki takes care of the rest.

Ready to turn your COD into a real system?

Set up your pipeline, connect your tools, automate repetitive actions and start shipping your first orders from Sendocki.


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